Returns, clearly.

You have 24 hours from delivery to raise a return — and it applies only if your jelly arrived damaged or we sent the wrong item. Change-of-mind returns aren't offered, so pick your jelly like you mean it.

Record a clear, uncut video while opening the parcel — from sealed package to product in hand. This is mandatory for any damage or wrong-item claim. No unboxing video, no claim — it protects both of us.

Within 24 hours of delivery, message us on WhatsApp or email with your order number, the unboxing video, and photos of the issue. We review fast and arrange the pickup.

Genuine damage or wrong item? We'll ship the correct jelly as soon as the pickup is done — replacement shipping is on us.

If you'd rather have a refund than a replacement, we'll process it after the pickup passes checks — prepaid to the original payment method, COD by UPI or bank transfer, within 5–7 working days. Original shipping charges are deducted from the refund — we're a small brand and couriers don't do free.